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Shipping Policy

*Customers must inspect all shipments before signing clear on delivery receipt*

*Customer is responsible for unloading all merchandise!

*All Shipping Included offers exclude Alaska, Hawaii, & any countries outside the U.S.

The Customer agrees to these TERMS AND CONDITIONS which no agent or employee of the parties may alter. These TERMS AND CONDITIONS shall apply to all shipments, unless and until these TERMS AND CONDITIONS are altered or amended by Plastic-mart. Customer is responsible for reading these TERMS AND CONDITIONS as provided on our website.

Freight

Unless otherwise agreed in writing, all shipments are F.O.B. shipping Point. Plastic-mart.com will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a method other than that of Plastic-mart’s selection will be billed for any additional charges incurred. Plastic-mart.com, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessories fees will be charged to the customer. (i.e. residential, lift-gate, re-consignment.) It is the consumer's responsibility to inform us prior to delivery if the location for delivered cannot accept a 53’ trailer delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged. If you need any added accessories please call us and we will do our best to add these at our prices so you are not charged at the carriers public rates.
Truck Access Requirements
Trucks up to 65’ in length may deliver your merchandise. In most cases they cannot enter private driveways or roads, as there is insufficient room to maneuver and turn around. When this is the case, prior arrangements must be made to deliver your order to a predetermined location, preferably the nearest public road access to the original destination address.
The receiver is responsible for unloading all merchandise. Trucking companies allow a limited amount of time to offload your product, because they normally have a daily route with multiple deliveries and pickups. If that time is exceeded, you will be assessed additional charges for waiting time.

DAMAGES

The act of signing for delivery is the acceptance that your tank has arrived undamaged. The person who signs the Proof of Delivery (POD) when tanks are delivered MUST note any visible damage on the POD. Often, the damage is done to a piece that can easily be replaced. If you have ANY questions regarding the condition of the tank please call Plastic-mart, while the driver is there and before you sign the delivery receipt and we gladly help you with a resolution. Cosmetic and surface scuffs and scrapes can happen in transit. Surface scrapes will not impact the product's structural integrity or void your warranty, and do not constitute damage. Please take pictures, if possible, and contact Plastic-mart immediately upon discovery for evaluation and proper resolution. You DO NOT have to accept the tank if you have any questions regarding the condition of the tank, please refuse the tank or note damage on the delivery receipt and contact Plastic-mart immediately.
Tanks may become soiled in transit. Dirty tanks DO NOT constitute damage and damage claims will be refused.
Our tanks leave our vendors in good condition. Once they are turned over to the carrier, damage can occur. If there is no notation of damage on the signed POD, the purchaser has accepted that the tank has arrived, has been inspected and is in good condition. It is important that the purchasers thoroughly look over the tanks for damage and if there is damage they are required to note it on the POD or refuse the tank.
If there are any damages Plastic-mart should be notified immediately help ensure timely resolution.

It is the purchaser’s responsibility to notify Plastic-mart of all damages within 5 business days from delivery.
We value our customers and will do everything to get the customer a new tank at no extra charge, as long as the damage is noted at the time of delivery. We will NOT accept responsibility for damage done to the tank if the receiver of the tank does not note damage. At this point you will accept ALL responsibility for the tank and can file a claim directly with the carrier for the damage. We will be happy to assist you with this process.

We will not be held liable for damages when our freight services are not used. Should you opt to use your own carrier and damage occurs, you will be responsible for filing a claim with your carrier directly.

TRANSIT TIMES

All displayed transit times are estimates only and do not include day of pickup. Pickup dates are not guaranteed. Pickup day is not included in the calculation of LTL transit time. The customer is liable for all charges related to the shipment. You will be provided with a tracking number and we will assist you in making every effort in our control to ensure that the order is delivered in a timely manner. Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the purchaser. Plastic-mart.com shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, acts of God, act of any governmental authority or of the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or due to any other cause beyond its reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time of completion will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

If a tank is refused and Plastic-Mart sends it to a local store to be inspected by a Manager and it is deemed undamaged due to Cosmetic scrapes, scratches, scuffs and dirt or any other reason the customer is responsible for all shipping fees and restock fees of up to 25% if said customer refuses to accept the same tank back.

Guaranteed Transit (Extra charge at time of order)

Guaranteed Service transit times do not include holiday and/or no service days as defined by the individual carrier. Shipments not delivered within date/time specified on the bill of lading may not be considered a service failure when the reason for the delivery delay is deemed as no fault of the carrier. These reasons could include, but are not limited to, the following conditions: acts of God; the existence of violence, riots, military action or such possible disturbance as creating reasonable apprehension of danger; acts or omissions by: shipper, consignee, owner of goods or public authority; delays due to customs clearance or documentation required for movement of shipment; closure of Federal, State, City or local roads, streets, or highways resulting in travel delays by carrier; shipments not accepted by the consignee when offered for delivery. This service is not a guarantee for pickup. Customers will be reimbursed for shipping if guaranteed delivery is requested in writing by the customer and the guaranteed date is not met.

PLASTIC-MART CANNOT ENSURE THAT ANY SHIPMENT CAN BE MADE BY ANY SPECIFIC TIME OR DATE. IN ANY EVENT, THE COMPANY SHALL NOT BE LIABLE FOR COSTS, INCLUDING BUT NOT LIMITED TO ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME.

Pickup

Choose "Pickup" as your shipping option when you place an order with a sales representative. You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at the selected location.
Pickup is not available for all products / categories.
Please pick up your item(s) within 5 business days of notification that your order is ready for pick up. Orders that are not picked up within 5 business days of notification may be allocated to a different order or your items returned to inventory. We will keep your order active in the system, however, you may be subject to a longer lead time while waiting on items to be manufactured again.

Plastic-Mart follows all manufacturer warranties. To submit a warranty claim, please email customerservice@acuantia.com. Items must remain available throughout entire warranty process unless otherwise specified in writing by one of our representatives.
We manufacture, maintain stock or ship products from and to the following locations: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Idaho, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, Nevada, New Mexico, New York, North Carolina, North Dakota, New Jersey, Ohio, Oregon, Oklahoma, Pennsylvania, Utah, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Bahamas, Turks & Caicos, and Dominican Republic. If you do not see your location please call 866-310-2556

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Plastic-Mart reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Plastic-Mart will issue a credit to your credit card account in the amount of the charge.
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